The Contact Center of Altamira doValue Group, the Award for Excellence for Customer Relationships with the best commercial customer service

• This award is a byword in the sector for relationships with the customer and the Contact Center and they are organised by the Spanish Association of Customer Relationship Experts (AEERC)

The Contact Center of Altamira doValue Group has been awarded the Award for Excellence for Customer Relationships in the category of Commercial Customer Service (Commercial CS). This recognition, the one affording the greatest national prestige in the sector, sets out to give awards to those companies whose relationship with their customers is excellent. 

“We always work with a Customer Centric strategy where we put the customer as the point of reference for developing any of our processes and actions.

This is why this recognition for the attention and service to our customers is a source of pride, also one of the mainstays of the transformation process in which our company is involved”, asserted Francesc Noguera, the CEO Iberia of Altamira doValue Group.

Altamira doValue Group has one of the largest real estate  platforms in Spain, with more than 125,000 units under management and around 9,500 properties sold every year. Customer service is vital for the commercial work and providing the best assistance and to this end we are relying on Majorel, a world leader in customer experience services as a supplier company of our Contact Center.

The service that Majorel provides to Altamira affords an operating model with a quality service guarantee that has allowed it to achieve the best Index of Excellence and thereby win this award. The winners are chosen by carrying out an audit based on different criteria, but always with impartiality, objectivity and thoroughness.

“As the leading servicer on the Spanish market in terms of the volume of assets under its management, we are committed to high-level suppliers to offer the best service to our customers as is the case of Majorel”, indicated Marcos Beltrán, the Chief Real Estate Officer of Altamira doValue Group.

In turn, in Majorel they have asserted that “it is a source of pride to form part of the transformation process that Altamira doValue Group is carrying out and we wish to keep being a worthy partner in order to offer the best commercial customer service”.

The award was received jointly by representatives of the Altamira doValue Group and Majorel at a gala held last night at the Expo Relación Cliente (Customer Relationship Expo), the national reference gathering for all the professionals of the Contact Center organised by the Spanish Association of Customer Relationship Experts (AEERC) with the collaboration of IFAES and deploying the methodology and experience of IZO.